Key Financial Information

GAAP Reconciliations

2017

Description View
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2017
PDF
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2017
PDF
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2017
PDF

2016

Description View
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA & Q4 2016
PDF
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations Q4 2016
PDF
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow Q4 2016
PDF
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA Q3 2016
PDF
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow Q3 2016
PDF
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations Q3 2016
PDF
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA; Q2 2016
PDF
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow; Q2 2016
PDF
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2016
PDF
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA; Q1 2016
PDF
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow; Q1 2016
PDF
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2016
PDF

2015

Description View
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2015
PDF
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2015
PDF
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2015
PDF
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2015
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q3 2015
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2015
URL
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2015
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2015
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2015
URL
Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2015
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2015
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2015
URL

2014

Description View
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2014
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2014
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2014
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2014
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q3 2014
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2014
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2014
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2014
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2014
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2014
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2014
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2014
URL

2013

Description View
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2013
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2013
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2013
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2013
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q3 2013
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2013
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2013
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2013
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2013
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2013
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2013
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2013
URL

2012

Description View
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2012
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2012
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2012
URL
Reconciliation of GAAP results from Continuing Operations to non-GAAP metrics for Comparison to 2013 Guidance - Q4 2012
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Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2012
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Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q3 2012
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Customer Management - Operating Segment Data - Q3 2012
URL
Segment Revenues and Operating Income - Q3 2012
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2012
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2012
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2012
URL
Customer Management - Operating Segment Data - Q2 2012
URL
Segment Revenues and Operating Income - Q2 2012
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2012
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2012
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2012
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2012
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Customer Management - Operating Segment Data - Q1 2012
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Reconciliation of Revenue, EBITDA and Earnings per Share Guidance to Adjusted Guidance for Results from Continuing Operations for the Year Ending December 31, 2012
URL

2011

Description View
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2011
URL
Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2011
URL
Quarterly Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2011
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Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2011
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Reconciliation of GAAP to non-GAAP metrics, EPS (For the years ended December 31, 2011 and 2010) - Q4 2011
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Reconciliation of GAAP to non-GAAP metrics, EBITA (For the years ended December 31, 2011 and 2010) - Q4 2011
URL
Customer Management - Operating Segment Data - Q4 2011
URL
Information Management - Operating Segment Data - Q4 2011
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Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2011 Results
URL
Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q3 2011
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2011
URL
Customer Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q3 2011
URL
Information Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q3 2011
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2011 Results
URL
Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q2 2011
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2011
URL
Customer Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q2 2011
URL
Information Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q2 2011
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2011 Results
URL
Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q1 2011
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2011
URL
Customer Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q1 2011
URL
Information Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q1 2011
URL

2010

Description View
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2010 Results
URL
Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q4 2010
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2010
URL
Customer Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q4 2010
URL
Information Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q4 2010
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2010 Results
URL
Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q3 2010
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2010
URL
Reconciliation of Customer Management GAAP Operating Income to non-GAAP Operating Income - Q3 2010
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2010 Results
URL
Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA -- Q2 2010
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations -- Q2 2010
URL
Reconciliation of Customer Management GAAP Operating Income to non-GAAP Operating Income -- Q2 2010
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2010 Results
URL
Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA -- Q1 2010
URL
Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations -- Q1 2010
URL
Reconciliation of GAAP EPS to non-GAAP EPS -- Q1 2010
URL

2009

Description View
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow -- Q4 2009 Results
URL
Reconciliation of GAAP EPS to Non-GAAP EPS -- Q4 2009
URL
Reconciliation of HR Management GAAP Operating Income to Non-GAAP Operating Income -- Q4 2009
URL
Reconciliation of Customer Management GAAP Operating Income to Non-GAAP Operating Income -- Q4 2009
URL
Reconciliation of Information Management GAAP Operating Income to Non-GAAP Operating Income -- Q4 2009
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2009 Results
URL
Reconciliation of GAAP EPS to Non-GAAP EPS - Q3 2009
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Reconciliation of HR Management GAAP Operating Loss to Non-GAAP Operating Loss - Q3 2009
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Reconciliation of Customer Management GAAP Operating Income to Non-GAAP Operating Income - Q3 2009
URL
Reconciliation of Information Management GAAP Operating Income to Non-GAAP Operating Income - Q3 2009
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Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2009 Results
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Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q2 2009
URL
Reconciliation of GAAP EPS to Non-GAAP EPS - Q2 2009
URL
Reconciliation of HR Management GAAP Operating Income to Non-GAAP Operating Income - Q2 2009
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2009 Results
URL
Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q1 2009
URL

2008

Description View
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2008 Results
URL
Significant Customer - Q4 2008
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EPS Impact of Goodwill and Restructuring Charges - Q4 2008
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Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2008 Results
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Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q3 2008
URL
Reconciliation of GAAP EPS to Non-GAAP EPS - Q3 2008
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2008 Results
URL
Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q2 2008
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Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2008 Results
URL
Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q1 2008
URL

2007

Description View
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2007 Results
URL
Significant Customer - Q4 2007
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2007 Results
URL
Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q3 2007
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2007 Results
URL
Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q2 2007
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2007 Results
URL
Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q1 2007
URL

2006

Description View
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2006 Results
URL
Reconciliation of GAAP Revenues to Revenues Excluding Cingular - Q4 2006
URL
Reconciliation of GAAP Earnings to Earnings Excluding Non-cash Stock-based Compensation Expense - Q4 2006
URL
Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2006 Results
URL
Reconciliation of GAAP Revenues to Revenues Excluding Cingular - Q3 2006
URL
Reconciliation of GAAP Earnings to Earnings Excluding Non-cash Stock-based Compensation Expense - Q3 2006
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Reconciliation of Expected Diluted Earnings Per Share - Q3 2006
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Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2006 Results
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Reconciliation of GAAP Revenues to Revenues Excluding Cingular - Q2 2006
URL
Reconciliation of GAAP to Pro Forma Net Income and Diluted Earnings Per Share - Q2 2006
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Reconciliation of Expected Diluted Earnings Per Share - Q2 2006
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Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2006 Results
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Reconciliation of GAAP Revenues to Revenues Excluding Cingular - Q1 2006
URL
Reconciliation of GAAP to Pro Forma Net Income and Diluted Earnings Per Share - Q1 2006
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Reconciliation of Expected Diluted Earnings Per Share - Q1 2006
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