Key Financial Information

GAAP Reconciliations

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Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations – Q1 2018

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA – Q1 2018

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow – Q1 2018

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2017

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2017

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2017

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations; Q3 2017

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA Q3 2017

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow Q3 2017

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2017

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2017

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2017

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2017

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2017

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2017

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA & Q4 2016

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations Q4 2016

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow Q4 2016

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA Q3 2016

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow Q3 2016

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations Q3 2016

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA; Q2 2016

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow; Q2 2016

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2016

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA; Q1 2016

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow; Q1 2016

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2016

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2015

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2015

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2015

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2015

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q3 2015

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2015

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2015

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2015

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2015

Reconciliation of GAAP Revenue Growth to non-GAAP Constant Currency Revenue Growth and Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2015

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2015

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2015

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2014

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2014

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2014

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2014

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q3 2014

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2014

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2014

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2014

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2014

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2014

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2014

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2014

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2013

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2013

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2013

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2013

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q3 2013

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2013

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2013

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2013

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2013

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2013

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2013

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2013

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2012

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2012

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2012

Reconciliation of GAAP results from Continuing Operations to non-GAAP metrics for Comparison to 2013 Guidance - Q4 2012

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2012

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q3 2012

Customer Management - Operating Segment Data - Q3 2012

Segment Revenues and Operating Income - Q3 2012

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2012

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2012

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q2 2012

Customer Management - Operating Segment Data - Q2 2012

Segment Revenues and Operating Income - Q2 2012

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2012

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2012

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q1 2012

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2012

Customer Management - Operating Segment Data - Q1 2012

Reconciliation of Revenue, EBITDA and Earnings per Share Guidance to Adjusted Guidance for Results from Continuing Operations for the Year Ending December 31, 2012

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2011

Reconciliation of Net Income from Continuing Operations to Adjusted EBITDA - Q4 2011

Quarterly Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2011

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2011

Reconciliation of GAAP to non-GAAP metrics, EPS (For the years ended December 31, 2011 and 2010) - Q4 2011

Reconciliation of GAAP to non-GAAP metrics, EBITA (For the years ended December 31, 2011 and 2010) - Q4 2011

Customer Management - Operating Segment Data - Q4 2011

Information Management - Operating Segment Data - Q4 2011

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2011 Results

Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q3 2011

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2011

Customer Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q3 2011

Information Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q3 2011

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2011 Results

Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q2 2011

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q2 2011

Customer Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q2 2011

Information Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q2 2011

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2011 Results

Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q1 2011

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q1 2011

Customer Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q1 2011

Information Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q1 2011

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2010 Results

Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q4 2010

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q4 2010

Customer Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q4 2010

Information Management Operating Segment Data and Reconciliation of GAAP Operating Income to non-GAAP Operating Income - Q4 2010

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2010 Results

Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA - Q3 2010

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations - Q3 2010

Reconciliation of Customer Management GAAP Operating Income to non-GAAP Operating Income - Q3 2010

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2010 Results

Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA -- Q2 2010

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations -- Q2 2010

Reconciliation of Customer Management GAAP Operating Income to non-GAAP Operating Income -- Q2 2010

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2010 Results

Reconciliation of Income from Continuing Operations, net of tax, to Adjusted EBITDA -- Q1 2010

Reconciliation of GAAP EPS from Continuing Operations to non-GAAP EPS from Continuing Operations -- Q1 2010

Reconciliation of GAAP EPS to non-GAAP EPS -- Q1 2010

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow -- Q4 2009 Results

Reconciliation of GAAP EPS to Non-GAAP EPS -- Q4 2009

Reconciliation of HR Management GAAP Operating Income to Non-GAAP Operating Income -- Q4 2009

Reconciliation of Customer Management GAAP Operating Income to Non-GAAP Operating Income -- Q4 2009

Reconciliation of Information Management GAAP Operating Income to Non-GAAP Operating Income -- Q4 2009

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2009 Results

Reconciliation of GAAP EPS to Non-GAAP EPS - Q3 2009

Reconciliation of HR Management GAAP Operating Loss to Non-GAAP Operating Loss - Q3 2009

Reconciliation of Customer Management GAAP Operating Income to Non-GAAP Operating Income - Q3 2009

Reconciliation of Information Management GAAP Operating Income to Non-GAAP Operating Income - Q3 2009

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2009 Results

Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q2 2009

Reconciliation of GAAP EPS to Non-GAAP EPS - Q2 2009

Reconciliation of HR Management GAAP Operating Income to Non-GAAP Operating Income - Q2 2009

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2009 Results

Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q1 2009

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2008 Results

Significant Customer - Q4 2008

EPS Impact of Goodwill and Restructuring Charges - Q4 2008

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2008 Results

Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q3 2008

Reconciliation of GAAP EPS to Non-GAAP EPS - Q3 2008

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2008 Results

Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q2 2008

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2008 Results

Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q1 2008

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2007 Results

Significant Customer - Q4 2007

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2007 Results

Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q3 2007

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2007 Results

Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q2 2007

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2007 Results

Reconciliation of GAAP Revenues to Revenues Excluding AT&T - Q1 2007

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q4 2006 Results

Reconciliation of GAAP Revenues to Revenues Excluding Cingular - Q4 2006

Reconciliation of GAAP Earnings to Earnings Excluding Non-cash Stock-based Compensation Expense - Q4 2006

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q3 2006 Results

Reconciliation of GAAP Revenues to Revenues Excluding Cingular - Q3 2006

Reconciliation of GAAP Earnings to Earnings Excluding Non-cash Stock-based Compensation Expense - Q3 2006

Reconciliation of Expected Diluted Earnings Per Share - Q3 2006

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q2 2006 Results

Reconciliation of GAAP Revenues to Revenues Excluding Cingular - Q2 2006

Reconciliation of GAAP to Pro Forma Net Income and Diluted Earnings Per Share - Q2 2006

Reconciliation of Expected Diluted Earnings Per Share - Q2 2006

Reconciliation of Cash Provided by Operating Activities to Free Cash Flow - Q1 2006 Results

Reconciliation of GAAP Revenues to Revenues Excluding Cingular - Q1 2006

Reconciliation of GAAP to Pro Forma Net Income and Diluted Earnings Per Share - Q1 2006

Reconciliation of Expected Diluted Earnings Per Share - Q1 2006